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faq

We try to make buying a new or used ŠKODA as simple as possible at Winchester Motor Group. However, i'm sure there may be some questions that come along the way. So to make things easier, we have displayed our commonly asked questions for buying a Used Car and New Car below.

If you are one step ahead of the game and you already own a new or used ŠKODA, you may have some questions about maintaining your ŠKODA vehicle. We have any commonly asked questions and answers on Servicing below. This is not to say we don't offer servicing for any vehicle. Why not get in touch now to get your vehicle booked in today.

If you have a question that isn't on our site or you would like more information, feel free to get in touch with us through our enquiry forms, live chat facility or give us a call and we'll be happy to help.

Used Car FAQs

When it comes to choosing a used ŠKODA vehicle, it pays to first determine the specifics of what you need. Do you need a model with plenty of interior space? A vehicle with a powerful engine? Or something small and agile to get around town? The ŠKODA lineup has been tailored to offer something for everyone so, once you know precisely what you need, the team at Winchester Motor Group will be able to help you find the perfect solution.

​You can. We aim to make the purchasing process as simple and affordable as can be, which is why we will accept almost any vehicle in part exchange as part of your deposit. Simply complete our online form for a basic valuation and a member of our team will be in touch with more details.

​Our sales team is careful in selecting only those models that offer the utmost quality. As such, we’ll look at age, mileage and condition, but also run full HPI checks into past ownership to ensure that there is no outstanding finance that may affect your purchase. In addition, our experienced technicians conduct full mechanical inspections working towards a manufacturer-approved checklist to ensure there are no underlying issues.

​Yes. We regularly run promotions across the vehicles we have in stock to ensure that our customers will always be able to get the best deal possible. Head over to our used car special offers page to check out the current deals we have available, or get in touch with a member of the team at Winchester Motor Group direct.

In some instances it may be possible to lease one of our used cars instead of purchasing. We recommend contacting a member of the team direct to discuss your options regarding any potential lease.

​We at Winchester Motor Group like to believe that there are very few downsides to buying a pre-owned vehicle. In fact, such is the quality of modern engineering, you can expect as-new performance for a great low price. Of course, you may not be able to benefit from any manufacturer warranty that is associated with a brand new car, and you may not have the very latest in automotive technology, but the models we sell are still among the very best vehicles on roads today.

​Yes. In fact, it may well be more cost effective to purchase using vehicle finance. With low deposits and fixed monthly repayments, financing is affordable to almost all motorists.

Yes. In fact, it may well be more cost effective to purchase using vehicle finance. With low deposits and fixed monthly repayments, financing is affordable to almost all motorists.

A number of purchasing schemes - such as Hire Purchase, Contract Hire, and Personal Contract Purchase - are often available on the used cars we sell. Speak to a member of our sales team today to discuss the best options for you.

The Consumer Rights Act 2015 provides you with a legal term of 30 days in which to return the vehicle for any necessary repairs - via a statutory repair claim - that may arise due to the vehicle being of unsatisfactory quality. However, please check with our sales team today for specifics about our used car warranties.

With added benefits such as increased warranties, roadside assistance, driveaway insurance and more available on Approved Used Cars, you may well value this peace of mind as worth a few additional pounds on a purchase price. Speak to our sales team today to discuss the benefits in more detail.

7 Day Money Back Guarantee terms & Conditions;

Cancellation under the Distance Selling Regulations / 7 Days Money Back Guarantee

Ordinarily we do not run an organised distance selling scheme. However, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.

If you order and take delivery of your vehicle during this current lockdown (5th November – 2nd December) and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

  • You have 7 days or 150 miles (whichever is sooner) to get to know your new vehicle and to make sure it suits you. If you change your mind just let us know in writing by email to nick.white@garlandmotors.skoda.co.uk for Garland Motors or wayne.sims@winchester.skoda.co.uk for Winchester Motor Company and to reach us by 6pm on the 7th day following delivery.
  • We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
  • If you do not want to return your vehicle to the showroom, a mileage charge of £2 per mile for us to collect the vehicle will apply. Mileage will be charged as a round trip (i.e. 50 miles to your address and 50 miles to return to the showroom). If you do change your mind you cannot use the car once you have notified us (unless being driven back to us) - but you must still tax and insure the vehicle until it is back in our possession.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

New Car FAQs

If you’ve found the vehicle you wish to purchase among those available at Winchester Motor Group, simply liaise with a member of the sales team today. We’ll ensure that we arrange for payment terms to be agreed and for any customisation options to be made, and will arrange for delivery of your vehicle as quickly as possible.

Unfortunately not. Buying a new car enables you to tailor it to your own specific requirements. This may be transmission, alloy wheel options, colour schemes, or trim levels. As such, we need to liaise with the manufacturer to ensure it meets your demands in full, and means you are unable to drive away in your new model right away.

​The warranty on your new ŠKODA vehicle from Winchester Motor Group is a two-year, unlimited mileage warranty that can be extended for a third year (and up to 60,000 miles). Speak to a member of the team at our dealership today for more details.

We always aim to have your new vehicle ready as quickly as possible; however, we are beholden to the manufacturer to deliver your model - and make sure all customisation options have been made. This means you could be waiting anywhere from a few days to a few weeks. We will always aim to detail just how long you have to wait and will provide you with updates on your order.

We always aim to have your new vehicle ready as quickly as possible; however, we are beholden to the manufacturer to deliver your model - and make sure all customisation options have been made. This means you could be waiting anywhere from a few days to a few weeks. We will always aim to detail just how long you have to wait and will provide you with updates on your order.

Yes. Speak to a member of the sales team today and we’ll arrange for your model to be delivered. Please note, however, that delivery may incur an additional charge.

​Absolutely. Simply submit an online enquiry form, pick up the phone, or pay us a visit in person and we’ll do all we can to help you find the model you are looking for.

Yes. In fact, they are renowned for offering some of the finest reliability in the automotive industry, being rated as the Telegraph’s most reliable manufacturer in polls conducted in both 2016 and 2017.

The ŠKODA range is renowned for offering great style, impressive technology, and the utmost in reliability. These attributes are best showcased in the best-selling model in the range, the ŠKODA Octavia.

​Vehicle finance schemes - such as Contract Hire, Hire Purchase, and Personal Contract Purchase - make investing in a new car more affordable than ever. Of course, you can also pay for a new ŠKODA outright, and part-exchange any vehicle you currently own to reduce the cost. Simply speak to a member of the sales team at Winchester Motor Group today to learn more about the various purchase options available.

Aftercare FAQs

It’s recommended that you should conduct a vehicle service once every 12 months. This is to ensure that all the key components are operating at their best, and that the vehicle continues to offer the very best safety when out on the road. The vehicle handbook will detail precisely how frequently a service should be conducted, or you can liaise with the aftersales team at Winchester Motor Group to discuss your options.

It really depends on the type of vehicle and whether or not we identify any issues. However, you can book while-you-wait servicing which may take as little as an hour. Please speak to a member of the aftersales department to discuss your servicing requirements.

We aim to ensure that vehicle servicing is as affordable as can be. In fact, we often provide service plans that let you spread the payments over an agreed term. Such a plan also means that you are protected against price fluctuations. In terms of servicing costs, however, you should contact our aftersales team direct for the latest prices. We’ll also be happy to advise you on any promotions and special offers that may be available.

Depending on your purchasing agreement, failing to meet the servicing schedule could find you in breach of your contract and face legal action and additional charges. Even if you don’t have a financing agreement, failing to service your vehicle could lead to failing your MOT test, experiencing vehicle damage, and lessening the resale value should you decide to sell in future.

A full vehicle service will check dozens upon dozens of elements in your vehicle to ensure they’re operating at their best. From checking brakes to fluid levels, light bulbs to emissions, you can rest assured that a full service has you covered.

You can indeed. However, it always looks better to have a service stamp in your logbook from a manufacturer-approved workshop, and may well enable you to sell your vehicle for a higher price should you ever decide to part with your car.

​Where possible, we will try and provide you with access to a courtesy car while your model is being serviced. Note, however, that an additional cost may be applicable. Speak to a member of our team today to find out more.

We’re delighted that our state-of-the-art workshop features an array of parts and accessories approved by the manufacturer. Liaise with a member of the aftersales department today and we’ll help source the ideal components for your vehicle.

Yes. In partnership with the AA, you have the opportunity to benefit from ŠKODA Assistance for the price of just £89 per year. Speak to a member of the team at Winchester Motor Group today to find out more.

Depending on the model you choose, you may well have a spare tyre or an inflation kit. Ensure that you discuss with the sales advisor at the time of purchase so that you’re fully aware of what is included with your purchase.

© 2026 Winchester Motor Group. Registered in England. Company Reg. No: 1033289. VAT Reg. No: 188207051.
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