This site is a UK based website and takes reasonable care to comply with requirements of the General Data Protection Regulation (Regulation (EU) 2016/679)with regard to the personal information you supply on this site.
For the purpose of the GDPR (the "Act"), the data controller is Winchester Motor Company Limited of 43 St Cross Street, Winchester, Hampshire SO23 9PU. Our nominated representative for the purpose of the Act is Leanne Hobley.
The site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We will collect and process the following data about you:
We do not need your consent to process personal data where we have a legitimate business interest in doing so and/or where we are processing your personal data (including sharing it with appropriate third parties) in order to fulfil a contractual obligation with you.
You submit information using these methods voluntarily and agree to the use of the personal data you provide as described in this policy. If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).
Data collection via cookies
Data collection via NHS test & trace app
Winchester Motor Group have no access or association whatsoever to the data taken by the NHS Test & Trace QR Codes. You submit your information voluntarily and agree to the use of the personal data you provide to be transferred over to the NHS in the event of any Track & Trace requirements. Your data will only be supplied to the third party, the National Health Service. The information you provide will be retained on file by Winchester Motor Group for a period of 12mths from the date of submission, after which it will be destroyed. If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
We use information held about you in the following ways:
Disclosure of your information
We have the right and legitimate interest to share your personal information with:
We will disclose your personal information to third parties:
G-Forces Web Management Limited ("GForces")
Our website is powered by GForces, our third party web services provider.GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws and is kept secure.GForces is certifies to the standard of ISO27001.GForces uses Amazon Web Services Inc. as tis cloud platform provider.All data processed by GForces is stored on Amazon's web servers in the EEA.
If you visit our website
When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely.
GForces also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our cars and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.
If you conduct a vehicle search on our website, GForces deposits a record of the search on your device. If you visit our website again, GForces accesses that record and offers you the option to replicate your previous search to save you time repeating it. It also uses that record to present recommended alternatives to the vehicles you previously viewed. In order to do this, GForces sends details of your previously viewed vehicles (without any personal information) to Amazon Web Services, which produces the recommendations using machine learning. If you don’t want search records to remain on your device, you can clear local storage in your browser. To find out how to manage website data (Local Storage) on popular browsers, see the links below. For information relating to other browsers, visit the browser developer's website.• Google Chrome - https://support.google.com/chrome/answer/2392709• Microsoft Edge - https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy• Mozilla Firefox - https://support.mozilla.org/en-US/kb/storage• Microsoft Internet Explorer - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies• Apple Safari - https://support.apple.com/en-gb/guide/safari/sfri11471/mac
If you use our enquiry forms
When you submit information using an online form, GForces processes the data collected and stores it for 31 days for the legitimate business purpose of enabling us to access the information and deal with your request (it is then kept for a further 14 days in GForces’ routine back-ups for business continuity purposes). We collect the following information:
If you enter your post code, GForces stores the first part of it (e.g. ‘ME14’ or ‘SW1’) and links it to standard internet log information already collected (it is used for the same purposes as that information, as outlined above).
If you use our LiveChat service
We use a third-party provider, Gubagoo Inc.to supply and support our LiveChat service. If you use the LiveChat service we will collect your name and email address if you provide this and any other personal information that you volunteer to us. This is used for the legitimate business purpose of handling customer enquiries in real time and then following up. This data is stored by Gubagoo for 2
Where we store your personal data
Your data is stored on our internal IT systems which include (but is not limited to) CFA (our marketing system), Pinnacle (our CRM system), Enquiry Max (our CRM system), Rapid Response (our web enquiry system operated by DMT Development Systems (UK) Limited), VMS (our vehicle management system) and SLI (our new vehicle system).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data usage links to external websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Winchester Motor Group cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, contractual, marketing, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. If we have a relationship with you (e.g. you are a customer or the registered driver of a leased or other vehicle purchased from us) we hold your personal information for 6 years from the date that our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims or because other legislation or regulation requires us to do so.
Where we have obtained your personal information following a request for information, test drive, brochure, quotation or other information on any of our products or services, we hold you personal information for 1 year and 6 months from the date we collect that information, unless during that period we form a relationship with you.
In respect of our record of telephone conversations, these are kept for a period of 1 year and 6 months.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.You can also exercise the right at any time by contacting us at:
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
Fee usually required
You will normally have to pay a £10 fee to access your personal. However, after 25 May 2018, we may charge a reasonable admin fee.If your request for access is clearly unfounded or excessive, we may refuse to comply with the request in such circumstances.
Right to withdraw Consent to marketing
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Leanne Hobley on 01962 866331 or email firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
1. Strictly Necessary Cookies
2. Performance Cookies
3. Functionality Cookies
4. Targeting Cookies
A detailed description for each of the different cookies is set out below.
We have created a cookie tool so that you can easily choose which cookies you are happy for us to use, and the level of consent you want to give. You can access the cookie tool by clicking on the ‘change settings’ tab/button. You can then disable certain types of cookies and, by choosing your personal settings, you give us consent to use the cookies you haven't disabled.
The level of your settings will be visible throughout your time on our website, by looking at the symbols in the toolbar at the bottom of the webpage. Each icon represents a different type of cookie and you can scroll over them to remind yourself about the cookie options you have chosen.
If you enter www.winchestermotorgroup.co.uk but choose not to alter the cookie settings, we will take this to mean that you are happy with the default settings (which allow all types of cookies to be used).
You may find that disabling cookies means certain areas of the site do not function correctly and we cannot guarantee access to all the services we provide through our website. Also, if you delete all of your cookies, or use a different device to access our website, you may have to choose your preferences again.
To find more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
The cookies used on www.winchestermotorgroup.co.uk have been categorised based on the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Strictly Necessary Cookies
Strictly Necessary cookies are essential to let you move around the website and use its features, such as accessing secure areas, shopping baskets and online billing. These cookies allow our website to provide services at your request.
These cookies don't gather any information that could be used for marketing to you or remember your preferences/ID, other than for your current session.
Strictly necessary cookies are used to:
Identify you as being logged on to this website.
Remember previous actions when navigating between different pages on this website.
Remember things like service selections you have made which allow us to provide you with the services you have requested.
Identify you as being logged in to and members sections within www.winchestermotorgroup.co.uk.
Accepting these cookies is a condition of using the website.
Cookies we consider to be Strictly Necessary:
Performance cookies collect information about how you use our website e.g. which pages you visit most often, and if you experience any error messages. They also allow us to update our website to improve performance and tailor it to your preferences.
These cookies don't collect any information that could identify you – all the information collected is anonymous. They will not be used to target adverts to you on other websites.
Performance cookies are used to:
Provide statistics on how this website is used (including selections that you have made and goods and services that you have viewed, during your use of this website).
Gather non-user specific data about the usage on this website and provide statistics about how this website is used.
Provide and track the effectiveness of videos embedded in this website.
Test different designs on our website.
Where our performance cookies are managed by third parties, we don't allow them to use the cookies for any purpose other than those listed above.
Cookies we consider to be Performance cookies:
Cookies provided by 3rd parties;
To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout
Functionality cookies are used to remember the choices you make, e.g. your user name, log in details and language preferences. They also remember any customisations you make to the website to give you enhanced, more personal features.
Functionality cookies are used to:
Remember settings you've applied such as layout, text size, preferences and colours.
Providing proactive live chat sessions to help you with support.
Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.
Show you when you're already logged in to the website.
Provide enhanced log-in functionality where you choose i.e. (such as keeping you logged in even when you navigate away from the site).
We will not use functionality cookies to target you with adverts on other websites.
Where our functionality cookies are managed by third parties, we don't allow them to use the cookies for any purpose other than those listed above.
As the name suggests, if you choose not to allow these cookies, the functionality of this website may be affected. It is also possible that by not permitting these cookies, our website won't be able to remember some of the specific services you have chosen.
Cookies we consider to be Functionality cookies:
Targeting cookies collect information about your browsing habits to deliver adverts which are more relevant to you and your interests. They also measure the effectiveness of advertising campaigns.
Targeting cookies are used to:
Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.
All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
Cookies we consider to be Targeting cookies:
We don't use 'targeting' cookies.
Auto V10 Platform
Google Analytics for BI data (sticked to Netdirector domain)
Snowplow Netdirector 3rd party cookie (to cross browser tracking)
Snowplow data cookie (note 92b5 may change based on local environment)
save layout type on listing selected by user. After refresh we set the same layout type.
Google Analytics for BI data
Snowplow session cookie (no data inside - used as binary flag)
Snowplow landing page information - used for Netdirector contextual data
save used search query string called on used vehicles listing. We need it to get used search params set by user to use on details page
Snowplow cookie (keeps information about filtered IP)
PHP session id data
postcode typed by user is save in this cookie. We need this to populate post code field after refresh/visit page with postcode field.
AWS server tracking
new relic performance monitor
new relic server monitoring tool
Google Analytics - Newrelic tracking
Google Analytics 3rd party cookie - Codewavers tracking
Google Adwords tracking
Google remarking cookie (3rd party)
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DISCRETIONARY RATES / COMMISSION DISCLOSURE
GARLAND MOTORS LIMITED t/a Winchester Motor Group introduces customers to a selected panel of lenders including the manufacturer finance company. We have a fixed interest rate policy and we may be paid a fixed commission by the finance provider for introducing you to them. This introduction does not amount to independent financial advice. January 2021
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