Job description

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. 

Main Responsibilities:

• To handle all customers in a prompt and efficient manner both on the telephone and in person
• Communicating with customers, giving product advice along with promotions and offers
• Identifying and sourcing vehicle parts, processing orders in a timely and accurate manner
• Upsell products and vehicle parts accessories
• Locate unavailable items from other suppliers and arrange for delivery
• Delivering excellent customer service to all customers.

Full training will be provided by our Aftersales Manager as well as training with Skoda to obtain Brand Accreditation.

The ideal candidate should be a confident individual who has good communication skills, is an organised person who is also IT literate. It would be advantageous to have previous experience in a similar role or within the motor trade, but not a necessity.