Automotive Service/Parts Advisor

Location:

Havant, Hampshire

Automotive Service/Parts Advisor

Required in Havant, Hampshire

• Competitive Basic plus Labour Sales Bonus
• Monday to Friday only, 8.00am to 5.00pm
• Part of the family run Winchester Motor Group, established for over 55 years.

This exciting position is situated in our small, but friendly used car centre in Havant.

The Parts Advisor will be dealing directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. You will be able to handle administrative and customer relations aspects of service department operations.

The Advisor’s duties will include:

• Interpreting customer concerns and comments and liaising with technicians
• Liaison with customers about any additional work required
• Greeting customers and scheduling services
• Estimating time and costs associated with repairs
• Responding to customer requests
• Tracking the vehicle through the workshop
• Ordering parts for each booking.
• Service and some sales administration.

The Advisor will need to demonstrate:

• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
• Planning the optimum utilisation of workshop capacity in co-operation with the Site Manager.
• A professional manner alongside excellent communicational and organisational skills.
• The ability to gather technical information and relay it in a way that customers will understand

The salary will be experience dependable.

The Winchester Motor Group has excellent staff benefits, including increased holiday with length of service. Reduced labour and parts cost. Staff introduction Bonus, Pension Scheme.