Service Advisor - Winchester SKODA

As a family-owned business, we focus on customer service and value for money. We are a family dealership that cares with over 55 years’ experience in the motor industry. We are passionate about what we do, and we want people who join our team to be equally so, so if you feel you can deliver and want to work for a well-established business, we’d love to hear from you.

What we are offering.

Represent a leading Automotive brand and work alongside an award winning business team. A strong remuneration package is offered to the right candidate and previous experience is not required. We are keen to speak to interested applicants who are looking to venture into the automotive industry in this challenging role.

In return;

• Excellent pay plan
• 5 day working week (Saturday on a rota)
• Company Pension Scheme
• 22 days annual leave, rising to 27 days
• Exclusive savings available across all sites within the group through Sales, Service & Parts
• Exclusive access to Perkbox, an online portal for a huge selection of discounted high street offers.

The Role

We are currently recruiting for a Service Advisor to join our Winchester SKODA.

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!

You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Aldershot.

Responsibilities

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle.
• Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

Required Skills and Experience

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset-

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base

If this sounds like you then Winchester Motor Group want to hear from you.

Winchester Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.