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We recognise the importance in identifying talented people to become the next generation of professional retailer employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful Retailer Apprenticeship programme.

The SKODA Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided; As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom-based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.

This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.

On successful completion of the one year programme you will receive the following:

  • Level 2 Customer Service Practitioner Standard
  • SKODA specific certifications

On successful completion of the 15 month programme you will receive the following:

  • Level 2 / Level 5 in Customer Service
  • SKODA specific certifications

Desired skills

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

Application numbers for the SKODA Apprenticeship Programme are high so we're looking for you to demonstrate why you stand out from the crowd.

We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Key personal skills to demonstrate include:

  • A willingness to learn
  • Teamwork
  • Engineering interest
  • Quality focus
  • Personal responsibility and resilience

Minimum entry requirements; GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and any other 2 GCSE subjects.

Job Types: Full-time, Apprenticeship

Salary: TBA

Schedule: Monday to Friday and weekends

Education: GCSE or equivalent (required)

Work remotely: No

Ref: TP/SAA

Working Hours
Location Winchester
Salary TBA
Benefits
Closing Date 31/08/2021
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