As a family-owned business, we focus on customer service and value for money. We are a family dealership that cares with over 55 years’ experience in the motor industry. We are passionate about what we do, and we want people who join our team to be equally so, so if you feel you can deliver and want to work for a well-established business, we’d love to hear from you.
What we are offering.
Represent a leading Automotive brand and work alongside a well-established team & business. A great remuneration package is offered to the right candidate and previous experience is not essential. We are keen to speak to interested applicants who are looking to venture into the automotive industry in this challenging role.
To manage and develop Winchester Motor Groups’ Database.
Principal duties to include taking overall responsibility for the maintenance, standards and management of customer and vehicle data across our various dealer management systems. This includes the provision of data extracts, creating marketing campaigns, extracting data to be used for marketing purposes and full maintenance of the database.
Promote and maintain positive people relations across the Group.
Offer support and advice to Executives, practices and how to apply them.
Deal effectively & efficiently with CRM issues.
Contribute to and support the Database Administration team.
Keep the Database Admin/Marketing team up to date with any operational changes which can impact the team and the business.
Contribute to management reports and people metrics on a monthly and weekly basis.
Carry out spot checks on the quality of all group Executives work and help with the training and coaching to improve performance.
Assist in the design and delivery of Executive workshops along with the Group Marketing Manager.
Confidently make responsible decisions.
Travel to dealerships within the Group to provide both proactive support and help with any training issues required for the Database & Marketing Team.
Comply with all of Winchester Motor Groups’ policies and procedures.
Be responsible for the maintenance, development, and integrity of the marketing database, ensuring the data is accurate, current, consistent and removal of corrupt data.
Ensuring Winchester Motor Groups’ standards are met, and manufacturers requirements are fulfilled.
Oversee the integrity of the data by working with colleagues to ensure the data from the various systems, and associated business processes, are fit for purpose. This includes working the third-party suppliers.
Identify opportunities to improve marketing systems and data management.
To ensure the timely delivery of data extracts as required by the marketing department and wider business. Including but not limited to third party conversion reports
Assist staff in using the database to support their business operations
Ensure compliance with data protection (including GDPR) and that best business practice is followed with regards to use and maintenance of data stored.
Fulfil marketing requests from the marketing dept in relation to marketing campaigns as required. This could be but not limited to, data extractions, marketing through campaign manager or liaising with third party suppliers.
Implement new customer journey processes following a brief from HTML creation to campaign set up.
Have you got what it takes?
Able to plan, organise self and meet agreed work deadlines.
Good listener with the ability to advise and support our teams.
Able to assimilate information quickly and provide considered responses.
Strong work ethic and adaptable to change.
Attention to detail and maintains good, accurate quality of work.
Ability to work to tight deadlines to achieve the business needs.
Able to react positively to organisational and market changes.
Good analytical, problem solving and planning skills.
Able to research a subject and find an appropriate solution.
Fluent in written and spoken English.
PC, Microsoft, web literate.
Working knowledge of Databases and Report writing skills
Experience in leading by example and assisting colleagues in past roles
Delivery of targets in a previous role
2 years’ experience within a Database role
In return, the successful applicant will get;
Please note this opportunity is a job share role offered on a part time provision.
Winchester Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential