UPDATE FROM WINCHESTER MOTOR COMPANY (01/12/2020)

WE’RE OPEN!

Following the Government’s announcement and in line with the new regional tiers, our Sales Showrooms will be fully re-opened from Wednesday December 2nd and you can again arrange face to face appointments with our sales teams.

Rest assured however, we will still be operating our ‘Click & Drive’ policy for customers wanting to carry out services remotely.

We look forward to seeing you.

Thank you for your continued support to Winchester Motor Group and we very much look forward to seeing you again (in person) very soon.

Kind regards

Mark Mills-Goodlet

On your arrival, you will see we are doing things slightly differently to help protect you and our colleagues. You will be given a warm welcome, as always, but this will now be in the form of a friendly, touch-free greeting, rather than a handshake.

To ensure everyone stays as safe as possible and to help protect against the spread of COVID-19, we've made some changes to our usual processes.

What we’re doing to keep everyone safe

Prior to opening on the 1st June 2020 the management team undertook a thorough risk assessment of our business in the face of the Covid-19 pandemic and I am pleased to share the actions we have taken to ensure that we operate a safe working environment for both staff and our valued customers. Read Full Statement

Mark Mills-Goodlet - Managing Director

We are making changes

To ensure everyone stays as safe as possible and to help protect against the spread of COVID-19, we've made some changes to our usual processes.

NHS Test & Trace

From 24th Sept, in line with new Government Legislation you will find NHS Test & Trace QR Codes located at our dealership entrances.

As a responsible business we have a duty of care to protect our valued customers and would request that you scan this code when visiting our sites.

We do completely understand that this is a voluntary action. If you opt not to scan the QR code, we will request that your details are taken in a manual format in order to make sure we are all doing our part & keeping everyone safe, this information will ONLY be used in the event it is requested by the NHS. For full terms and conditions; click here

We’ve adapted the layout of our showrooms and vehicle displays

Parking areas have been marked asking you to park in every other bay

Social Distancing

We all understand how important social distancing is for our protection, and so you can be reassured that this will continue in our showroom and servicing facilities. The same rules apply: to keep a minimum of 2 metres apart. To achieve this you will notice we have moved some things around, and marked on the floor to indicate where people should walk, and stop, to ensure distancing rules are followed by all.

Safety Screens Where Needed

It's nothing personal, we simply need to protect some of our team who have close contact with customers where it may not be possible to fully maintain social distancing. Just like in the supermarket. Behind the screen is the same friendly team member ready to help you.

We have installed Perspex protection sneeze screens on all Sales, Parts and Service Advisor desks to ensure the maximum possible protection for you and ourselves. All our customer-facing colleagues will wear masks and we have processes in place to ensure regular and effective hand washing throughout the day for all colleagues. You will find hand sanitiser pump stations throughout the dealership for your use.

Working in regularly sanitised offices, workshops and showrooms.

We believe in doing everything possible to protect our team members, which includes a new sanitising system in all areas of our facilities. So every tool in the workshops, every surface in the kitchens, every touch point in the rest rooms, and every corner of our showrooms and offices are subject to additional cleaning using dedicated staff working to set procedures. This is why our staff, and you, can be confident in safely working and visiting Winchester Motor Group facilities.

We have invested in sanitiser machines at all of dealerships to be able to clean inside and outside of the cars you have purchased from us before we delivered your car to your front door or before you arrive at our dealership to click & collect your new car and to our service customers.

Our Contactless Customers Journey

If you need or would like to change your car and do not want to visit our dealership, we want to make it as easy and as safe as possible for you without you having to leave your home except to collect your new car. With our Contactless Customer Journey, you can browse our selection of New and Used vehicles online to find your perfect car, complete the paperwork remotely and schedule a home delivery at a pre-arranged time convenient for you or pick up your vehicle from our dealership.

Click here for further information

Remote Appointments

For customers who would prefer not to visit a site, a range of options have been put in place to support you remotely.

How we can connect with you

We are pleased to offer remote appointments over a choice of video platforms. We can have a virtual discussion, present a vehicle to you, support you with vehicle research and configuration, and offer advice and guidance. Please contact us to make an appointment time and agree the platform.

How to book a remote appointment

Remote appointments can be booked for vehicle demonstrations, test drives and handovers. All of these can be booked by contacting the site directly or using the online booking form.

Book An Appointment Today

Unaccompanied Test Drives for your safety.

Yes, you can still take that intriguing new car out for a test drive with us. Except it won't actually be with us, instead you can drive by yourself in a specially prepared and sanitised car.

Simply talk to our sales team - they will instruct you on how Winchester Motor Group unaccompanied test drives work, and the terms & conditions.

Our SKODA Sales Department:

We recommend for our customer to book an appointment ahead of seeing us to avoid disappointment, as to ensure safety standards we can only provide service by appointment.

Our revised working hours starting tomorrow are:

Monday - Friday 8 am - 6 pm

Saturday - 8:30 am - 5:00 pm

Sunday - 10 am - 4pm

Garland Motor Used Car Centre, Solent Used Car Centre & Petersfield Used Car Centre

Our Sales showrooms are now open. We recommend for our customer to book an appointment ahead of seeing us to avoid disappointment, as to ensure safety standards we can only provide service by appointment.

Our revised working hours starting tomorrow are:

Monday - Friday 8:30 am - 5:00 pm
Saturday - 8:30 am - 5:00 pm
Sunday - Appointment Only

Service Department

We are open by appointment only so please call a member of the team first before arriving to our dealership, as to ensure safety standards we can only provide service by appointment.Please refer to our graph above to view our safety measures we have put in place.

To book an appointment, please call us on:

Department	Telephone	Email
Winchester ŠKODA & Volkswagen	01962866331	info@winchester.skoda.co.uk
Garland Motors Aldershot ŠKODA	01252418562	info@garlandmotors.skoda.co.uk

Our revised working hours from tomorrow are:

Monday - Friday 8 am - 6 pm

Saturday - 8.30 am - 12.30pm

Sunday - Closed

Step by Step Service Process for Winchester Motor Company

Step by Step Service Process for Garland Motors Aldershot

VWFS Rent A Car Aldershot Department

We are here to support and assist anyone that has any questions regarding hiring a rental car. You may be planning life after lock down and forecast the need for your own temporary transportation to work. Or perhaps you're looking forward to the time when you can visit family, but want to avoid public transport.

Whatever your situation or future plans, our phone lines are open to answer any queries.

Call 01252 311818 - Select Option 4

Adapted for the safety and protection of everyone

We finish where we started, to reassure you that it is not you or Winchester Motor Group that has changed, it is how we do things.

We are the same family company with the same values aimed at creating memorable experiences no matter what the service or product is we are providing for you.

We understand that this is a more difficult time for some than others; some things may be confusing or not fully understood. So please do call us should you need further assistance.

Changes to our dealerships

Safety remains at the forefront of our priorities and a number of new measures have been put into place throughout our businesses. Download our risk assessment to see the changes we have implemented from staff training, increased cleaning and social distancing.

Winchester Motor Group Risk Assessment

Winchester Motor Group FAQ's

Here are some of our most commonly asked questions regarding our new processes.

Q: What are your opening hours?

A: Please be advised that all of our sales, service/aftersales and car rental departments are now open. Please find below our temporary hours.

Department	Monday - Friday	Saturday	Sunday
Winchester Skoda & Garland SKODA Sales	8:00 am - 6:00pm	8:30 am - 5pm	10 am - 4pm
Used Car Centres	8:30 am - 5:30pm	8:30 am - 5pm	Closed
Winchester Skoda & Volkswagen Aftersales	8:00 am - 6:00pm	8:30 am - 12:30pm	Closed
Garland SKODA Aftersales	8:30 am - 5:30pm	8:30 am - 12pm	Closed

Q: My MOT is due; can this be carried out?

A: Yes, our aftersales departments can carry out MOT's onsite - however booking in advance is recommended.

Q: My Service is due; can this still be carried out?

A: Yes, please contact our aftersales department.

Q: Will you still be offering test drives?

A: Yes, in order to comply with the social distancing guidelines, your test drive will be unaccompanied, allowing you to test and experience the car in a safe environment. We will ensure that the touch points of the vehicle are sanitised before and after your test drive.

What Documents Do I Need To Provide Before Test Drive?

We will need to see a copy of your Full UK Driving License and Proof of Address prior to your test drive.

Q: I have seen a car in your stock that I would like to buy?

A: Please feel free to reserve online for £99.00 and we will be in contact to arrange home delivery or click & collect.

Q: Are you able to offer home delivery or collection and delivery?

A: Yes we can offer home delivery and also collection and delivery with social distance in place. Please contact our sales team for more information.

Q: Who do I contact about any finance related concerns, particularly in relation to monthly payments?

A: During these uncertain times, should you have any concerns or queries about any aspect of your finance agreement, including the ability to keep up your monthly repayments, we strongly advise that you contact your lender as soon as possible - rest assured, they are happy to help. The type of assistance they can offer will vary depending on your own individual set of circumstances, but starting with them early is key.

Below are the details of each of our main funding partners websites, the majority of which have been updated to include specific FAQ's relating to COVID-19 related concerns.

VW Financial Services

Motonovo Finance

Black Horse Finance

We are aware that all of our funding partners are experiencing an unprecedented demand on their customer services at present and whilst we unfortunately cannot advise you on your own individual set of circumstances, we are aware that the majority of companies that we work with are putting in place various options to support and assist you through these worrying times.

Q: My new car is due for collection. Will I still be able to pick up my new car?

A: Yes, you are able to collected from our dealership with social distance in place. We are also able to offer home delivery if you prefer. Please contact our sales team for more information.

Q: What happens if my finance contract / lease agreement is coming to an end?

A: If your query is urgent, we strongly recommend that you discuss your options with our sales department.

Q: Will my warranty be affected if service work is not carried out on time?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

How will my service experience change?

These changes will have an impact on how we look after you and your vehicle, for example:

Booking specific appointment times
Temporary withdrawal of whilst you wait for facilities
On occasion asking you to wait in your vehicle until a member of the team can help you
Controlled and directed routes in and out of our dealerships

We have been working hard in the background to get all these new requirements in place; hopefully this will not cause any of our customers any inconvenience although it may take a little longer to drop off and collect your vehicle.

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