Our Response

WE’RE OPEN!

Following the Government’s announcement and in line with the new regional tiers, our Sales Showrooms will be fully re-opened from Wednesday December 2nd and you can again arrange face to face appointments with our sales teams.

Rest assured however, we will still be operating our ‘Click & Drive’ policy for customers wanting to carry out services remotely.

We look forward to seeing you.

Kind regards

Mark Mills-Goodlet

Please also take the time to read our Managing Directors Covid-19 statement

CLICK HERE


Please watch these short videos for more information relating to changes made in response to Covid-19 within on SKODA businesses.

home deliver

Our Contactless Customers Journey

If you need or would like to change your car and do not want to visit our dealership, we want to make it as easy and as safe as possible for you without you having to leave your home except to collect your new car.

With our Contactless Customer Journey, you can browse our selection of New and Used vehicles online to find your perfect car, complete the paperwork remotely and schedule a home delivery at a pre-arranged time convenient for you or pick up your vehicle from our dealership.

Our team are available to speak to you via a number of channels at a time convenient to you, so please get in touch!


Remote Appointments

For customers who would prefer not to visit a site, a range of options have been put in place to support you remotely.

How we can connect with you

We are pleased to offer remote appointments over a choice of video platforms. We can have a virtual discussion, present a vehicle to you, support you with vehicle research and configuration, and offer advice and guidance. Please contact us to make an appointment time and agree the platform.

How to book a remote appointment

Remote appointments can be booked for vehicle demonstrations, test drives and handovers. All of these can be booked by contacting the site directly or using the online booking form.

Book An Appointment Today


Used Car Dealerships - Garland Motor Used Car Centre, Solent Used Car Centre & Petersfield Used Car Centre

Our Sales showroom is now open. We recommend for our customer to book an appointment ahead of seeing us to avoid disappointment, as to ensure safety standards we can only provide service by appointment. Please find below on what to expect when you visit us.

Our temporary working hours are:

Monday - Friday 9:00 am - 5:30 pm

Saturday 9:00 am - 5:00 pm

Sunday Closed


Service Department:

We are open by appointment only so please call a member of the team first before arriving to our dealership, as to ensure safety standards we can only provide service by appointment.Please refer to our graph to view our safety measures we have put in place.

To book an appointment, please call us on:

DepartmentTelephoneEmail
Winchester SKODA & VOLKSWAGEN01962866331 info@winchester.skoda.co.uk
Garland Motors Aldershot SKODA01252418562 info@garlandmotors.skoda.co.uk

Our updated temporary working hours are:

Winchester Skoda and Volkswagen

  • Monday - Friday 8:00 am - 6:00 pm
  • Saturday 8:30am - 12:30pm
  • Sunday Closed

Garland SKODA

  • Monday - Friday 8:30 am - 5:30 pm
    • Saturday - 8am -12pm
    • Sunday Closed

    Step by Step Service Process for Winchester Motor Company

    Step by Step Service Process for Garland Motors Aldershot

    aftersales covid19


    ​VWFS Rent A Car Aldershot Department:

    We are here to support and assist anyone that has any questions regarding hiring a rental car. You may be planning life after lock down and forecast the need for your own temporary transportation to work. Or perhaps you're looking forward to the time when you can visit family but want to avoid public transport. Whatever your situation or future plans, our phone lines are open to answer any queries > 01252 311818 - option 4.

    Step by Step Rent A Car Process for VWFS Rent A Car Aldershot


    Winchester Motor Company Bodyshop:

    Our bodyshop will be closed along with our Sales Department until further notice.


    Adapted for the safety and protection of everyone.


    We finish where we started, to reassure you that it is not you or Winchester Motor Group that has changed, it is how we do things.

    We are the same family company with the same values aimed at creating memorable experiences no matter what the service or product is we are providing for you.

    We understand that this is a more difficult time for some than others; some things may be confusing or not fully understood. So please do call us should you need further assistance.


    Changes to our dealerships

    Safety remains at the forefront of our priorities and a number of new measures have been put into place throughout our businesses.

    Download our risk assessment to see the changes we have implemented from staff training, increased cleaning and social distancing.

    Winchester Motor Group Risk Assessment


    Winchester Motor Group FAQ's

    Q: What are your opening hours?

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    A: Please be advised that all of our service/aftersales and car rental departments are open. Please find below our temporary hours.

    DepartmentMonday - FridaySaturdaySunday
    Winchester Skoda & Garland SKODA Sales8:30 am - 6:00pm9am - 5pmAppointments Only
    Used Car Centres9:00am - 5:30pm9am - 5pmClosed
    Winchester Skoda & Volkswagen Aftersales8:00am - 6:00pm8:30am - 12:30pmClosed
    Garland SKODA Aftersales8:30am - 5:30pmClosedClosed

    Q: My MOT is due; can this be carried out?

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    A: Your car, van or motorcycle’s MOT expiry date will be extended by 6 months if it’s due between 30 March 2020 and 31 July 2020. Your MOT certificate will not be extended if your vehicle’s MOT expires on or after 1 August 2020. You must book an MOT as usual.For more information please visit the Government website. Please note: It is still a requirement of the driver to ensure the vehicle is roadworthy and without defect, so we are advising all customers whose vehicles are subject to an MOT extension period to have them completed as soon as possible, so please get in touch to get this arranged.

    Q: My Service is due; can this still be carried out?

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    A: Yes, please contact our aftersales department.

    Q: Will you still be offering test drives?

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    A: Yes, in order to comply with the social distancing guidelines, your test drive will be unaccompanied, allowing you to test and experience the car in a safe environment. We will ensure that the touch points of the vehicle are sanitised before and after your test drive.

    What Documents Do I Need To Provide Before Test Drive?

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    We will need to see a copy of your Full UK Driving License and Proof of Address prior to your test drive.

    Q: I have seen a car in your stock that I would like to buy?

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    A: Please feel free to reserve online for £99.00 and we will be in contact to arrange home delivery or click & collect. 

    Q: Are you able to offer home delivery or collection and delivery?

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    A: Yes we can offer home delivery and also collection and delivery with social distance in place. Please contact our sales team for more information.

    Q: Who do I contact about any finance related concerns, particularly in relation to monthly payments?

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    A: During these uncertain times, should you have any concerns or queries about any aspect of your finance agreement, including the ability to keep up your monthly repayments, we strongly advise that you contact your lender as soon as possible - rest assured, they are happy to help. The type of assistance they can offer will vary depending on your own individual set of circumstances, but starting with them early is key.

    Below are the details of each of our main funding partners websites, the majority of which have been updated to include specific FAQ's relating to COVID-19 related concerns.

    VW Financial Services

    Motonovo Finance

    Black Horse Finance

    We are aware that all of our funding partners are experiencing an unprecedented demand on their customer services at present and whilst we unfortunately cannot advise you on your own individual set of circumstances, we are aware that the majority of companies that we work with are putting in place various options to support and assist you through these worrying times.

    Q: My new car is due for collection. Will I still be able to pick up my new car?

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    A: Yes, you are able to collected from our dealership with social distance in place. We are also able to offer home delivery if you prefer. Please contact our sales team for more information.

    Q: What happens if my finance contract / lease agreement is coming to an end?

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    A: If your query is urgent, we strongly recommend that you discuss your options with our sales department.

    Q: Will my warranty be affected if service work is not carried out on time?

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    A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

    How will my service experience change?

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    These changes will have an impact on how we look after you and your vehicle, for example:

    • Booking specific appointment times
    • Temporary withdrawal of whilst you wait for facilities
    • On occasion asking you to wait in your vehicle until a member of the team can help you
    • Controlled and directed routes in and out of our dealerships
    We have been working hard in the background to get all these new requirements in place; hopefully this will not cause any of our customers any inconvenience although it may take a little longer to drop off and collect your vehicle.