covid19

We're making changes.

We are delighted to announce that our Service & aftersales and sales department showrooms are now open!

Our primary responsibility is ensuring the safety of our customers and team members, so we will have lower team levels initially to enable us to fully carry out the social distancing requirements, but still be able to carry out work on your car in a safe environment. Please find below our temporary opening hours.

DepartmentMonday - FridaySaturdaySunday
Sales9 am - 5:30pm 9am - 5pm Appointments Only
Aftersales 9am - 5pm Closed Closed


Winchester Motor Group - Group's Sanitiser Machine Procedures

We are constantly working on making sure all of our beloved customers are safe during these difficult times by improving our safety standards. We have now invested in sanitiser machines at all of dealerships to be able to clean inside and outside of the cars you have purchased from us before we delivered your car to your front door or before you arrive at our dealership to click & collect your new car and to our service customers.


Our SKODA Sales Department:

Our Sales showroom will be reopening on Monday 1st June. Please see the graph on the left hand side on what to expect when you visit us.

Our Contactless Customers Journey

Our virtual showroom for new and used cars sales online is available. If you need or want to change your car, we want to make it as easy as possible for you without having to leave your home. With our Contactless Customer Journey, you can browse our selection of New and Used vehicles online to find your perfect car, complete the paperwork remotely and schedule a home delivery at a pre-arranged time convenient for you.

Click here for further information

Click here to view all of our cars in stock


home deliver

Used Car Dealerships - Garland Motor Used Car Centre, Solent Used Car Centre & Petersfield Used Car Centre

Our Sales showroom will be reopening on Monday 1st June. Please find below on what to expect when you visit us.


Service Department:

We are delighted to announce that our Service and Aftersales department is now open.

We will be offering assistance to key workers and priority support to helping keeping you on the road. Please note that this will be strictly by appointment only, so please call a member of the team first.

DepartmentTelephoneEmail
Winchester SKODA & VOLKSWAGEN01962866331 info@winchester.skoda.co.uk
Garland Motors Aldershot SKODA01252418562 info@garlandmotors.skoda.co.uk

Our primary responsibility is ensuring the safety of our customers and team members, so we will have lower team levels initially to enable us to fully carry out the social distancing requirements, but still be able to carry out work on your cars in a safe environment. To help with this, we will be open on an appointment only basis, so please call us before coming to the retailer site. We will then endeavour to carry out the required work on your vehicle in the new temporary opening hours (Monday Friday 9am 5pm), we will have for the foreseeable future at each of our sites.

What we’re doing to ensure your safety?

  • We will be restricting access to our dealerships to ensure safe, social distancing can be achieved with floor marking
  • Staff to wear face masks and gloves (for certain tasks)
  • All touch points are cleaned, with an extended rota in place
  • Cars to be washed only and interior touch points to be cleaned
  • Staff and customers to use hand sanitiser in dispensers when entering the building.
  • Anti-bacterial hand soap with disposable towels in all toilets.
  • All desk and customer areas will be cleaned and wiped between customers
  • Payment requested over the phone
  • Booking specific appointment times
  • No collection and delivery services offered at this time
  • Temporary withdrawal of whilst you wait for facilities
  • On occasion asking you to wait in your vehicle until a member of the team can help you
  • Controlled and directed routes in and out of our dealerships

Step by Step Service Process for Winchester Motor Company

Step by Step Service Process for Garland Motors Aldershot

VWFS Rent A Car Aldershot Department:

We are delighted to announce that our rent a car department in Aldershot is still open. We are here to support and assist anyone that has any questions regarding hiring a rental car. You may be planning life after lock down and forecast the need for your own temporary transportation to work. Or perhaps you're looking forward to the time when you can visit family but want to avoid public transport. Whatever your situation or future plans, our phone lines are open to answer any queries > 01252 311818 - option 4.

Step by Step Rent A Car Process for VWFS Rent A Car Aldershot

Communicating with Winchester Motor Group:

If you require any sales or service support during these times you can contact us via:

Garland Motors Aldershot SKODA:

Winchester Motor Company SKODA:

Winchester Motor Company Volkswagen:

VWFS Rent A Car Aldershot:

Garland Motors Fleet Sales:

Garland Motors Used Car Centre:

Solent Used Car Centre:

Petersfield Used Car Centre:

Changes to our dealerships

Safety remains at the forefront of our priorities and a number of new measures have been put into place throughout our businesses.

Download our risk assessment to see the changes we have implemented from staff training, increased cleaning and social distancing.

Winchester Motor Group Risk Assessment


Winchester Motor Group FAQ's

Q: What are your opening hours?

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A: Please be advised that all of our physical sales departments will be opening on the 1st of June and our service/aftersales and car rental department are now open from Wednesday 13th May. We are still available online, on the live chat and also on the phone if you need any assistance.

Q: My MOT is due; can this be carried out?

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A: There is now a 6 month extension on MOTs for cars, vans, and motorcycles. For more information please visit the Government website. Please note: It is still a requirement of the driver to ensure the vehicle is roadworthy and without defect, so we are advising all customers whose vehicles are subject to an MOT extension period to have them completed as soon as possible, so please get in touch to get this arranged.

Q: My Service is due; can this still be carried out?

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A: Yes, from the 13th May.

Q: Will you still be offering test drives?

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A: We will be offering test drives to our customers through our contactless test drives from Monday 1st June.

Q: I have seen a car in your stock that I would like to buy?

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A: Please feel free to reserve online for £99.00 and we will be in contact to arrange home delivery or click & collect. 

Q: Are you able to offer home delivery or collection and delivery?

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A: Yes we can offer home delivery and also collection and delivery with social distance in place. Please contact our sales team for more information.

Q: Who do I contact about any finance related concerns, particularly in relation to monthly payments?

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A: During these uncertain times, should you have any concerns or queries about any aspect of your finance agreement, including the ability to keep up your monthly repayments, we strongly advise that you contact your lender as soon as possible - rest assured, they are happy to help. The type of assistance they can offer will vary depending on your own individual set of circumstances, but starting with them early is key.

Below are the details of each of our main funding partners websites, the majority of which have been updated to include specific FAQ's relating to COVID-19 related concerns.

VW Financial Services

Motonovo Finance

Black Horse Finance

We are aware that all of our funding partners are experiencing an unprecedented demand on their customer services at present and whilst we unfortunately cannot advise you on your own individual set of circumstances, we are aware that the majority of companies that we work with are putting in place various options to support and assist you through these worrying times.

Q: My new car is due for collection. Will I still be able to pick up my new car?

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A: We are able to offer collection and delivery with social distance in place. From the 1st of June, you will be able to pick up your vehicle from our dealerships with social distance in place. Please contact our sales team for more information.

Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?

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A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery currently. We will contact you in due course once restrictions are lifted to arrange collection.

Q: What happens if my finance contract / lease agreement is coming to an end?

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A: If your query is urgent, we strongly recommend that you discuss your options with our sales department.

Q: Will my warranty be affected if service work is not carried out on time?

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A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.